Last Updated: August 12, 2025
Welcome to Delafino House. Your trust is our priority. This Privacy Policy is intended to inform you about how we collect, use, and protect your personal data when you visit our website https://delafinohouse.com (the “Site”) or make purchases.
The Data Controller for your data is Abena .
1. What Personal Data We Collect and Why
We collect various types of information to provide you with the best possible experience.
- When you place an order: We collect the information necessary to process your order: first name, last name, billing address, shipping address, email address, and phone number. This information is essential to process your payment, prepare and ship your order, and communicate with you about it.
- When you create an account: You can choose to create an account to facilitate future purchases. We will store your name, email address, and addresses.
- When you contact us: If you contact us via our contact form or by email, we collect your name, email address, and the content of your message in order to respond to you.
- Browse Data and Cookies: When you browse our Site, we collect technical information (IP address, browser type, pages visited) via cookies. This data helps us improve our site’s performance, secure our services, and understand how our visitors interact with our content. For more details, please see our Cookie Policy.
2. How We Use Your Data
Your data is used for specific purposes:
- Order Management and Customer Relations: Processing your purchases, delivering your products, managing returns, and answering your questions.
- Service Improvement: Analyzing Site performance to optimize your Browse experience.
- Security: Protecting our site against fraud and malicious activities.
- Marketing (with your consent): If you subscribe to our newsletter, we will use your email address to send you information about our new arrivals and promotions. You can unsubscribe at any time.
3. Who We Share Your Data With
We never sell your personal data. We only share it with trusted partners who help us provide our services:
- Payment Processors (e.g., Stripe, PayPal): To process your payments securely. We never store your credit card information on our servers.
- Shipping Carriers (e.g., Bpost, DHL, FedEx): To deliver your orders to you.
- Analytics Tools (e.g., Google Analytics): To analyze our site’s traffic in an anonymized way.
- Hosting Provider (Hostinger): Who stores our website’s data.
4. How Long We Retain Your Data
We only retain your data for the time necessary for the purposes for which it was collected. Information related to your orders is kept for the period required by our legal and accounting obligations. Data from inactive accounts is deleted after a period of 3 years.
5. Your Rights Over Your Data (GDPR & CCPA Compliance)
You have full control over your personal data. You have the right to:
- Access the data we hold about you.
- Rectify your data if it is inaccurate.
- Request the erasure of your data (“right to be forgotten”).
- Restrict the processing of your data.
- Object to the processing of your data (especially for marketing purposes).
- Request data portability (receive your data in a structured format).
To exercise these rights, please contact us at hello@delafinohouse.com.
For our customers in California (CCPA/CPRA): We do not sell your personal information. You have the same rights of access and erasure described above.
6. Security of Your Data
We take the security of your data very seriously. Our site uses an SSL certificate to encrypt the information exchanged, and we implement technical and organizational security measures to protect your data from unauthorized access.
7. Changes to this Policy
We may update this policy from time to time. Any changes will be posted on this page. We encourage you to review it regularly.